Privacy Policy

Last Updated: October 26, 2026

1. Introduction

Diagnostic Excellence Vietnam (DxEx.vn) is a professional initiative dedicated to advancing diagnostic quality, safety, and reliability in Viet Nam through knowledge-sharing, professional education, and evidence-based improvement.

We respect your privacy and recognize the importance of protecting personal data. This Privacy Policy explains how personal information may be collected, used, stored, shared, and protected when you visit https://dxex.vn (the “Website”) or communicate with us.

This Policy applies to activities conducted through the Website and related communications managed by its operator.

Website Operator and Personal Data Controller: VietnamWellcare Company Limited

Privacy Contact: info@dxex.vn

2. Personal Data We Collect

We aim to collect only the personal data reasonably necessary for clearly defined purposes.

Information you provide voluntarily. When you contact us by email or inquire about potential collaboration, we may receive your name, professional title, organization, email address, telephone number, areas of professional interest, and information included in your correspondence.

Technical information. When you visit the Website, the hosting and security infrastructure may process technical information such as your IP address, browser and device information, pages accessed, date and time of access, referring website, and relevant security logs. The information actually recorded depends on the Website's technical configuration and service providers.

We do not require visitors to create patient accounts or submit medical records to access the Website's educational content.

3. How We Use Personal Data

We use personal data only for purposes relevant to the Website's activities and as permitted by applicable law. These purposes may include responding to inquiries, exploring potential professional collaboration, maintaining necessary correspondence, operating and securing the Website, preventing misuse, addressing technical issues, and fulfilling applicable legal obligations.

Where appropriate, technical information may also be used to assess and improve website performance.

We do not use information submitted through professional inquiries for unrelated promotional communications without an appropriate legal basis and any consent required by law.

4. Legal Basis and Consent

Personal data is processed on the basis of valid consent or another ground permitted under applicable law.

Where consent is required, we seek to ensure that it is informed, voluntary, specific to the relevant purpose, and expressed through a clear and verifiable method. Consent for one purpose does not automatically authorize processing for unrelated purposes.

When you send us an inquiry, the information you provide is used to address that inquiry and any related communication. Sending an inquiry does not constitute blanket consent to unrelated marketing or unrestricted disclosure of your personal information.

You may withdraw consent or exercise other applicable data protection rights, subject to legal requirements and exceptions.

5. Cookies and Similar Technologies

The Website may use cookies or similar technical mechanisms necessary for basic functionality, security, or reliable operation.

Where optional analytics, third-party tracking, or other non-essential technologies are used, information about their purposes and relevant providers will be disclosed, and appropriate consent controls will be implemented where required by law.

You may manage cookies through your browser settings and any privacy preferences made available on the Website. Restricting certain technologies may affect some website functions.

6. Sharing and Disclosure of Personal Data

We limit access to personal data to individuals and service providers who reasonably require it for authorized purposes.

Personal data may be processed by website hosting providers, email service providers, website maintenance or security providers, and authorized personnel assisting with relevant communications or operations, subject to appropriate arrangements and safeguards.

We may also disclose information where required by applicable law, a lawful request from a competent authority, or other legally permitted circumstances.

We do not sell personal data.

7. Cross-Border Data Processing

Depending on the location and configuration of the Website's hosting, email, or other technology providers, certain personal data may be processed or stored outside Viet Nam.

Where cross-border processing or transfers occur, we will assess and apply the requirements of Vietnamese personal data protection law, including applicable safeguards, documentation, impact assessments, and disclosures.

8. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, support relevant professional correspondence, address legitimate recordkeeping needs, or comply with applicable legal obligations.

Retention periods may differ depending on the nature of the information and the purpose of processing. Technical information may also be subject to retention arrangements established with relevant service providers.

When personal data is no longer required, we take appropriate steps to delete, securely dispose of, or de-identify it, unless continued retention is required or permitted by law.

9. Data Security

We seek to apply reasonable technical and organizational measures appropriate to the nature of the information processed and the risks involved. These may include access controls, secure communication and storage arrangements, security monitoring, and restrictions on unauthorized disclosure.

Although we take data protection seriously, no internet-based system or method of electronic communication can be guaranteed to be completely secure.

Any personal data incident will be assessed and addressed in accordance with applicable legal and security requirements.

10. Your Data Protection Rights

Subject to applicable law, you may have the right to be informed about the processing of your personal data; give, refuse, or withdraw consent; access, obtain, or request correction of your information; request deletion or restriction of processing; object to certain processing activities; and submit complaints or seek other remedies available under law.

To exercise your rights, please contact info@dxex.vn and describe your request.

We may ask for information reasonably necessary to verify your identity and locate the relevant records. Please avoid sending unnecessary sensitive personal information when making a request.

We will respond and take appropriate action within the time limits established by applicable law. Certain requests may be subject to lawful exceptions or retention obligations.

11. Patient Information and Sensitive Personal Data

DxEx.vn is not a healthcare provider and does not provide individualized medical advice, clinical diagnosis, or treatment services.

Please do not submit identifiable patient information, medical records, diagnostic images, or other sensitive health information through general email inquiries or website communications.

Professional discussions involving clinical examples should use appropriately de-identified information and comply with applicable confidentiality, privacy, and institutional requirements.

If sensitive information is submitted unintentionally, we will take appropriate steps to restrict its handling and arrange secure deletion or other legally required measures.

12. Third-Party Websites and Social Media

The Website may contain links to external resources, publications, professional organizations, LinkedIn, Facebook, or other third-party services.

These websites and services operate under their own privacy policies and practices. We are not responsible for their independent collection or processing of personal data.

We encourage visitors to review the relevant privacy information before sharing personal data with third parties.

13. Children's Privacy

The Website is primarily intended for professional education and general information concerning healthcare quality and diagnostic safety. It is not specifically directed at children, and we do not knowingly solicit personal data from children.

If we become aware that children's personal data has been collected or processed inappropriately, we will take action consistent with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in Website operations, technology, data processing practices, or applicable legal requirements.

The revised Policy will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain appropriate consent before implementing relevant changes.

15. Contact Us

For questions, concerns, or requests relating to personal data protection, please contact:

Diagnostic Excellence Vietnam (DxEx.vn)

Email: info@dxex.vn

Telephone: +84 909 228 476

Contact Address: 68 Nguyen Hue, Ho Chi Minh City, Viet Nam

Website: https://dxex.vn

We welcome privacy-related inquiries and will address them in accordance with applicable law.